/* ================================================================
   ELIOR ENERGY · PQRS
   Formulario público preparado para conectarse al módulo administrativo.
   ================================================================ */

body[data-page="pqrs"] {
  background: var(--surface);
  color: var(--ink);
}

.pqrs-page {
  padding-bottom: clamp(28px, 4vw, 48px);
}

/* El título y el encabezado de marca son los comunes (.page-title y .brand-hero de layout-global.css). */
.pqrs-page__content { max-width: 900px; }

/* Cómo funciona: tres pasos en una fila (una columna en pantallas angostas). */
.pqrs-steps {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: var(--space-md);
  margin: 0 0 var(--space-lg);
  padding: 0;
  list-style: none;
}

.pqrs-step {
  display: grid;
  grid-template-columns: 36px minmax(0, 1fr);
  align-items: start;
  gap: 12px;
  padding: 16px 18px;
  background: var(--bg);
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
}

.pqrs-step__number {
  display: grid;
  width: 36px;
  height: 36px;
  place-items: center;
  color: var(--lime);
  font-size: 15px;
  font-weight: 800;
  background: var(--prussian);
  border-radius: 50%;
}

.pqrs-step b {
  display: block;
  color: var(--prussian);
  font-size: 15px;
  font-weight: 800;
}

.pqrs-step span:not(.pqrs-step__number) {
  display: block;
  margin-top: 2px;
  color: var(--muted);
  font-size: 13.5px;
  line-height: 1.5;
}

@media (max-width: 760px) {
  .pqrs-steps { grid-template-columns: minmax(0, 1fr); }
}

.pqrs-form-card {
  position: relative;
  padding: clamp(16px, 2.6vw, 28px);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  background: var(--bg);
  box-shadow: var(--shadow-card);
}

/* Dos columnas en escritorio (campos cortos de a pares); una sola en pantallas angostas. */
#pqrs-form { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 14px 16px; }
.pqrs-field--full { grid-column: 1 / -1; }

/* Adjuntos: el control nativo queda para teclado y lectores de pantalla; el botón es su etiqueta (toda el área táctil de 44 px). */
.pqrs-attachments { display: grid; gap: 10px; margin: 0; padding: 14px 16px; border: 1px dashed var(--border); border-radius: var(--radius-md, 10px); background: var(--surface, #f5f7f8); }
.pqrs-attachments[hidden] { display: none; }
.pqrs-attachments legend { padding: 0 6px; color: var(--prussian); font-weight: 800; }
.pqrs-attachments legend span { color: var(--muted); font-weight: 600; }
.pqrs-attachments__picker { position: relative; }
.pqrs-attachments__input { position: absolute; inset: 0; width: 100%; height: 100%; opacity: 0; cursor: pointer; }
.pqrs-attachments__button { display: inline-flex; align-items: center; justify-content: center; min-height: 44px; padding: 0 20px; border-radius: 999px; background: var(--prussian); color: #fff; font-weight: 800; cursor: pointer; }
.pqrs-attachments__input:focus-visible + .pqrs-attachments__button { outline: 3px solid var(--prussian-soft); outline-offset: 2px; }
.pqrs-attachments__list { display: grid; gap: 8px; margin: 0; padding: 0; list-style: none; }
.pqrs-attachments__list li { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 6px 12px; padding: 8px 12px; border: 1px solid var(--border); border-radius: 8px; background: var(--surface-elevated, #fff); font-size: 14px; }
.pqrs-attachments__list li span { min-width: 0; overflow-wrap: anywhere; }
.pqrs-attachments__remove { min-height: 36px; padding: 0 12px; border: 1px solid var(--border); border-radius: 999px; background: transparent; color: var(--danger); font-weight: 700; cursor: pointer; }
.pqrs-attachments__status { min-height: 18px; margin: 0; color: var(--prussian-soft); font-size: 13px; }
.pqrs-attachments__status.is-error { color: var(--danger); }

.pqrs-field {
  display: grid;
  gap: 8px;
  color: var(--prussian-soft);
  font-size: 13px;
  font-weight: 700;
}

.pqrs-field input:not([type="checkbox"]),
.pqrs-field textarea,
.pqrs-phone-control > input {
  width: 100%;
  min-height: var(--control-lg);
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  padding: 0 15px;
  background: var(--surface);
  color: var(--ink);
  font: inherit;
  font-size: 15px;
  font-weight: 500;
  outline: none;
  transition: border-color 180ms ease, box-shadow 180ms ease;
}

.pqrs-field textarea { min-height: 110px; padding: 12px 15px; line-height: 1.55; resize: vertical; }

.pqrs-field input::placeholder,
.pqrs-field textarea::placeholder,
.pqrs-phone-control > input::placeholder { color: var(--muted); }

.pqrs-field input:focus,
.pqrs-field textarea:focus,
.pqrs-phone-control > input:focus { border-color: var(--prussian-soft); box-shadow: 0 0 0 3px rgba(7, 87, 122, 0.14); }

/* Selector de tipo PQRS: apertura corta y sombra azul sutil. */
.pqrs-select,
.pqrs-country-select { position: relative; }

.pqrs-select__trigger {
  display: flex;
  width: 100%;
  min-height: var(--control-lg);
  align-items: center;
  justify-content: space-between;
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  padding: 0 15px;
  background: var(--surface);
  color: var(--muted);
  font: inherit;
  font-size: 15px;
  font-weight: 500;
  text-align: left;
  cursor: pointer;
}

.pqrs-select__trigger:hover,
.pqrs-select.is-open .pqrs-select__trigger,
.pqrs-select__trigger:focus-visible { border-color: var(--prussian-soft); box-shadow: 0 0 0 3px rgba(7, 87, 122, 0.14); outline: none; }

.pqrs-select__indicator {
  width: 9px;
  height: 9px;
  margin-right: 4px;
  border-right: 1.8px solid var(--prussian-soft);
  border-bottom: 1.8px solid var(--prussian-soft);
  transform: rotate(45deg) translateY(-2px);
  transition: transform 180ms ease;
}
.pqrs-select.is-open .pqrs-select__indicator,
.pqrs-country-select.is-open .pqrs-select__indicator { transform: rotate(225deg) translate(-2px, -1px); }

.pqrs-select__menu,
.pqrs-country-select__menu {
  position: absolute;
  z-index: 20;
  top: calc(100% + 7px);
  left: 0;
  width: 100%;
  border: 1px solid var(--border);
  border-radius: 15px;
  padding: 6px;
  background: var(--bg);
  opacity: 0;
  pointer-events: none;
  transform: translateY(-8px) scale(0.98);
  transform-origin: top left;
  transition: opacity 180ms ease, transform 220ms cubic-bezier(0.22, 1, 0.36, 1), visibility 180ms ease;
  visibility: hidden;
}

.pqrs-select.is-open .pqrs-select__menu,
.pqrs-country-select.is-open .pqrs-country-select__menu { opacity: 1; pointer-events: auto; transform: translateY(0) scale(1); visibility: visible; }

.pqrs-select__menu button {
  display: block;
  width: 100%;
  border: 0;
  border-left: 3px solid transparent;
  border-radius: 6px;
  padding: 12px 11px;
  background: transparent;
  color: var(--ink);
  font: inherit;
  font-size: 14px;
  text-align: left;
  cursor: pointer;
}

.pqrs-select__menu button:hover,
.pqrs-select__menu button:focus-visible,
.pqrs-select__menu button.is-selected { border-left-color: var(--prussian-soft); background: var(--surface); color: var(--prussian-soft); outline: none; }

.pqrs-phone-control { display: grid; grid-template-columns: 126px minmax(0, 1fr); gap: 9px; }

.pqrs-country-select__trigger {
  display: grid;
  grid-template-columns: auto 1fr auto;
  width: 100%;
  min-height: var(--control-lg);
  align-items: center;
  gap: 7px;
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  padding: 0 10px;
  background: var(--surface);
  color: var(--ink);
  font: inherit;
  font-size: 14px;
  font-weight: 700;
  cursor: pointer;
}

.pqrs-country-select__trigger:hover,
.pqrs-country-select.is-open .pqrs-country-select__trigger,
.pqrs-country-select__trigger:focus-visible { border-color: var(--prussian-soft); box-shadow: 0 0 0 3px rgba(7, 87, 122, 0.14); outline: none; }

.pqrs-country-flag.fi { width: 21px; height: 14px; border-radius: 2px; }
.pqrs-country-select__menu { width: min(340px, calc(100vw - 48px)); max-height: 418px; overflow-y: auto; }

.pqrs-country-option {
  display: grid;
  grid-template-columns: 25px auto 1fr auto;
  align-items: center;
  gap: 9px;
  width: 100%;
  border: 0;
  border-left: 3px solid transparent;
  border-radius: 7px;
  padding: 10px;
  background: transparent;
  color: var(--ink);
  font: inherit;
  font-size: 13px;
  text-align: left;
  cursor: pointer;
}

.pqrs-country-option:hover,
.pqrs-country-option:focus-visible,
.pqrs-country-option.is-selected { border-left-color: var(--prussian-soft); background: var(--surface); color: var(--prussian-soft); outline: none; }
.pqrs-country-option small { color: var(--muted); font-size: 12px; font-weight: 700; }
.pqrs-country-option__check { color: var(--prussian-soft); font-size: 17px; font-weight: 800; opacity: 0; }
.pqrs-country-option.is-selected .pqrs-country-option__check { opacity: 1; }

.pqrs-upload {
  grid-template-columns: auto 1fr;
  align-items: center;
  min-height: 78px;
  border: 1px dashed var(--border);
  padding: 13px 15px;
  background: var(--surface);
  color: var(--ink);
  cursor: pointer;
  transition: border-color 180ms ease, background 180ms ease;
}

.pqrs-upload:hover { border-color: var(--prussian-soft); background: var(--surface); }
.pqrs-upload input { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); }
.pqrs-upload__icon { display: grid; width: 34px; height: 34px; place-items: center; border-radius: 50%; background: var(--surface); color: var(--prussian-soft); font-size: 24px; font-weight: 400; }
.pqrs-upload b { display: block; font-size: 14px; }
.pqrs-upload small { display: block; margin-top: 3px; color: var(--muted); font-size: 12px; font-weight: 500; line-height: 1.4; }

.pqrs-actions { display: grid; gap: 18px; }
.pqrs-terms { display: grid; grid-template-columns: 26px 1fr; gap: 6px; align-items: start; color: var(--muted); font-size: 13px; font-weight: 500; line-height: 1.5; }
.pqrs-terms input { width: 24px; height: 24px; margin: 0; accent-color: var(--prussian-soft); }
.pqrs-terms a { color: var(--prussian-soft); font-weight: 700; text-decoration: none; }
.pqrs-terms a:hover { text-decoration: underline; text-underline-offset: 3px; }

.pqrs-submit {
  width: 100%;
  min-height: 52px;
  border: 1px solid var(--prussian-soft);
  border-radius: 8px;
  padding: 0 26px;
  background: var(--prussian-soft);
  color: var(--bg);
  font: inherit;
  font-size: 15px;
  font-weight: 750;
  cursor: pointer;
  transition: background 180ms ease;
}

.pqrs-submit:hover,
.pqrs-submit:focus-visible { background: var(--prussian); outline: none; }
.pqrs-feedback { min-height: 18px; margin: -8px 0 0; color: var(--prussian-soft); font-size: 13px; text-align: center; }
.pqrs-feedback.is-error { color: var(--danger); }

.pqrs-information { margin-top: var(--space-lg); }
.pqrs-information__trigger { display: flex; width: 100%; align-items: center; justify-content: space-between; border: 0; border-radius: 12px; padding: 20px 23px; background: var(--prussian-soft); color: var(--bg); font: inherit; font-size: clamp(20px, 2.3vw, 27px); font-weight: 750; letter-spacing: -0.04em; text-align: left; cursor: pointer; transition: background 180ms ease, border-radius 180ms ease; }
.pqrs-information__trigger:hover,
.pqrs-information__trigger:focus-visible { background: var(--prussian); outline: none; }
.pqrs-information__trigger > span:last-child { color: var(--bg); font-size: 28px; font-weight: 400; transition: transform 220ms ease; }
.pqrs-information.is-open .pqrs-information__trigger > span:last-child { transform: rotate(45deg); }
.pqrs-information.is-open .pqrs-information__trigger { border-radius: 12px 12px 0 0; }
.pqrs-information__content { display: grid; gap: 18px; border: 1px solid var(--border); border-top: 0; border-radius: 0 0 12px 12px; padding: 25px 23px 28px; background: var(--bg); color: var(--muted); line-height: 1.65; animation: pqrs-info-arrival 260ms cubic-bezier(0.22, 1, 0.36, 1) both; }
.pqrs-information__content[hidden] { display: none; }
.pqrs-information__content p { margin: 0; }
.pqrs-information__content h2 { margin: 4px 0 -6px; color: var(--ink); font-size: 20px; letter-spacing: -0.03em; }
.pqrs-information__content dl { display: grid; gap: 10px; margin: 0; }
.pqrs-information__content dl div { display: grid; grid-template-columns: auto 1fr; gap: 6px; }
.pqrs-information__content dt { color: var(--prussian-soft); font-weight: 750; }
.pqrs-information__content dd { margin: 0; }

@keyframes pqrs-info-arrival { from { opacity: 0; transform: translateY(-8px); } to { opacity: 1; transform: translateY(0); } }

@media (max-width: 720px) {
  #pqrs-form { grid-template-columns: 1fr; }
}

@media (max-width: 600px) {
  .pqrs-page { padding-top: 42px; }
  .pqrs-page__content { width: min(100% - 28px, 790px); }
  .pqrs-form-card { padding: 24px 18px; }
  .pqrs-phone-control { grid-template-columns: 114px minmax(0, 1fr); }
  .pqrs-actions { grid-template-columns: 1fr; gap: 16px; }
  .pqrs-submit { width: 100%; }
  .pqrs-information__content dl div { grid-template-columns: 1fr; gap: 2px; }
}